TERMS AND CONDITIONS

Booking a Tour with Shivanoes Travel

• When you're ready to confirm your reservation, we require an advance payment of 20% of the total cost of the tour. Additionally, the full cost for any air or train tickets must be paid upfront to secure these bookings.
• Upon receiving your advance payment, we will proceed with booking your accommodations, securing your tickets, and arranging other necessary aspects of your trip. We will keep you informed throughout this process.
• After these arrangements are made, we will send you a reservation status update. At this point, an additional payment of 30% of the total tour cost is due.
• The remaining 50% of the tour cost is to be paid 30 days before you arrive in India.
• It's important to note that our quoted prices are based on the current rates of foreign exchange. As such, the final price is subject to any fluctuations in exchange rates and will be adjusted accordingly at the time of final payment.
• During the peak holiday season, which includes Christmas and New Year (December 20 to January 5), full payment is required in advance.
• For Special Luxury Train Journeys, an initial payment of 25% of the total fare is required at the time of booking. The remaining balance must be paid 75 days before the departure date.

Amendment Policy

We generally advise against making changes to confirmed plans. However, should you need to modify your confirmed arrangements, we will strive to accommodate your requests. This is subject to the availability of the tour segments for the new dates or changes you require. Please note, any changes made will incur some minimum amendment or administrative fees.

Cancellation Policy for Tours

To cancel a tour, notification must be given in writing (via email) and will be effective on the date it is received by Shivanoes Travel.

For cancellations made 90 days or more before arrival, 50% of the tour cost deposit will be refunded.

For cancellations made between 90 to 60 days before arrival, 30% of the tour cost deposit will be refunded.

For cancellations made between 60 to 45 days before arrival, 20% of the tour cost deposit will be refunded.

For cancellations made less than 45 days before arrival, there will be no refund.

Cancellation Policy for Luxury Train Journeys

If cancellation is made 75 days or more prior to departure, a 10% cancellation charge of the total ticket price applies.

If cancellation is made between 74 to 25 days prior to departure, a 25% cancellation charge of the total ticket price applies.

Cancellations made less than 25 days prior to departure result in no refund, with 100% of the total ticket price being charged as cancellation fees.

Cancellation Policy for Flight Tickets

Flight Tickets booked are non-refundable. However, name changes and date changes can be considered according to the airline's regulations.

Cancellation Policy for Wildlife Safaris

Wildlife safaris booked in any of India's Wildlife National Parks/Sanctuaries are non-refundable. Even requests for date changes will be treated as cancellations with no payment refunded or adjusted.

Advance Payment Options:

Secure Online Payment Gateways

Bank Transfer/Wire Transfer

Online Payments through Gateway

Transactions made with credit cards on the Shivanoes Travel website are secure, as your credit card details are not stored by us. We ensure your transaction is private, safe, and secure, using the highest internet security standards available. Payments via Visa, MasterCard, American Express, and Diners Club are facilitated through our secure online payment gateway system. The transaction is authorized directly by your bank, which will also provide an authorization code and confirmation once the transaction is successfully completed.

Payment via "Bank Transfer"

Direct bank transfers to our account are another payment option. Our sales representatives will provide you with our banking details upon request. (More information on these payment methods is available upon inquiry.)

Other Terms and Conditions

By using Shivanoes Travel, users acknowledge having understood and agreed to the terms and conditions. Our liability is limited to this agreement's scope. Shivanoes Travel, acting as a booking agent for third-party service providers, means that all services are offered on an "as is" basis and are subject to the service providers' terms and conditions. We are not liable for the service standards of these providers.

Users should note that "Force Majeure" events like acts of God, fire, weather conditions, labor issues, insolvency, technical problems, etc., could prevent service providers like airlines and hotels from honoring bookings. In such cases, Shivanoes Travel is not responsible but will attempt to alter schedules or bookings for the safety and well-being of its clients.

Special Note

The terms and conditions for travel to Andaman & Nicobar Islands and Lakshadweep Islands will be provided separately and will be tailored to each individual case.

Blackout dates For Hotels on Fair & Festivals terms and conditions will be outlined and advised depending on the specific circumstances.

Similarly, for group bookings, specific terms and conditions will be communicated on a case-by-case basis.

For helicopter pilgrimages such as Chardham Yatra, Teen Dham Yatra, Do Dham Yatra, Ek Dham Yatra, Vaishno Devi Yatra, Amarnath Yatra, and any other helicopter tours, unique terms and conditions will be outlined and advised depending on the specific circumstances.

Additionally, terms and conditions related to tourist and luxury trains such as Palace on Wheels, Deccan Odyssey, Maharajas Express, Golden Chariot, and any other tourist or luxury trains will be provided separately and tailored to each individual case.

Governing Law

Shivanoes Travel is governed by the laws of Agra, Uttar Pradesh India, and disclaims any warranties beyond those explicitly stated here, subjecting itself only to the jurisdiction of Agra's courts.